Home as the unit of care
Healthcare is delivered closer to people’s homes, supported by trained caregivers and community networks.
The Neighbourhood Network in Health Care is a community-led, home-based healthcare system. It empowers neighbourhoods, restores the family doctor, and brings continuous care to where people actually live.
Stakeholders convened
Mission tracks
Vision sections
Neighbourhood at a time
Five frictions came up in every room, across every stakeholder group. We refuse to design around any of them.
01 / 05
Tertiary beds carry conditions that belong at home.
Specialist hospitals are absorbing routine, manageable conditions because the layer beneath them has thinned out. Beds meant for surgery and intensive care fill with diabetes follow-ups and chronic wounds - spending the system’s scarcest capacity on work it was never designed for.
The clinician who knew a household across years - births, bereavements, the slow drift of a blood pressure reading - has been replaced by a stream of one-off encounters. Each visit starts from zero. Context, memory, and judgement that used to compound now reset every time.
Two families three kilometres apart can receive entirely different care for the same condition - different drugs, different waits, different outcomes. The unevenness isn’t just rural versus urban; it lives between neighbouring wards, between one panchayat and the next.
Indian households still pay for most of their healthcare directly, at the point of use. A single hospitalisation can wipe out a year of savings; a chronic condition can quietly drain a generation of them. Financial protection remains the exception, not the rule.
Hospital EMRs, lab systems, pharmacy records, and home-care apps each hold a slice of the truth and refuse to share. Patients carry paper between specialists who never meet, and clinicians make decisions on whichever fragment they can see.
Rajeev Sadanandan, IAS
Former Health Secretary, Kerala
“Reduce hospital dependency, control healthcare costs, and revive the family doctor system.”
Dr. K. M. Abul Hasan
IMA Cochin
“The neighbourhood is the smallest unit at which trust still exists at scale. Build there.”
Visioning Lab participant
Clinical track
“We don’t need another vertical. We need a horizontal that connects what already exists.”
Visioning Lab participant
Policy track
“Continuity of care is not a feature. It’s the product.”
Every architectural decision the network makes is tested against these. They are the floor — not the ceiling.
Healthcare is delivered closer to people’s homes, supported by trained caregivers and community networks.
Healthcare professionals take responsibility for defined communities, reviving the family doctor relationship.
Communities participate actively in care delivery, not merely as recipients but as co-creators.
Technology enables coordination between stakeholders, integrating EMR, CMR, and open platforms.
Healthcare remains equitable, accessible, and affordable, with cross-subsidy supporting vulnerable populations.
Notes from the Visioning Lab - patterns that recurred across clinicians, policy-makers, technologists, and community leaders.
Shift from institution-centric care to community and home-based models. Palliative care in Kerala cited as a strong example.
NNHC as an opportunity to rebuild social cohesion and mutual support inside communities.
Embedding prevention into daily life - nutrition, activity, sleep, mental well-being. Bakery and hotel associations as touchpoints.
Builders Association committed to wheelchair access, wider doors and lifts, side rails - aligning urban development with care.
Active doctor involvement via IMA, stronger referrals, integrated community + institutional care, training young HCPs.
Unified coordination dashboard, EMR + CMR integration, open-source platforms such as Open Health Care Network.
A large pool of volunteers exists. What is needed: structured engagement, capacity building, clear role definition.
Sustainable models that avoid over-commercialisation. Multi-industry support assured. Cross-subsidy endorsed as guiding principle.
Special attention to elderly, persons with chronic illness/disability, and children needing long-term rehabilitation.
Through awareness programs, volunteer opportunities, and educational integration. Young HCPs need community exposure.
Clinician, policy-maker, technologist, community organiser, or researcher — there is a clear way in.